Introduction
Overview
TaveStack is an AI-powered transcription and analysis platform designed specifically for African markets. We combine cutting-edge speech recognition technology with contextual AI to help businesses and individuals transform their audio and video content into actionable insights.
Why TaveStack?
Built from the ground up to handle African accents, languages, and connectivity challenges, making professional transcription accessible to everyone.
Key Benefits
- High-accuracy transcription optimized for African accents and languages
- AI-powered summarization and action item extraction
- Offline-first architecture for reliable service in low-connectivity areas
- Seamless integration with popular project management tools
Getting Started
Account Setup
Getting started with TaveStack is simple and straightforward:
- Visit the TaveStack platform and click "Sign Up"
- Verify your email address
- Choose your subscription plan (Free, Professional, or Enterprise)
- Complete your profile setup
- You're ready to start transcribing!
First Transcription
Follow these steps to create your first transcription:
Step 1: Upload Your File
Click the "New Transcription" button and either upload an audio/video file or start a live recording. Supported formats include MP3, WAV, MP4, and MOV.
Step 2: Configure Settings
Select your language, speaker identification preferences, and any custom vocabulary for better accuracy.
Step 3: Process & Review
Click "Start Processing" and wait for the AI to transcribe your content. You'll receive a notification when it's ready for review.
Features
Transcription
Our transcription engine is specifically trained on African accents and languages, providing industry-leading accuracy for content from across the continent.
Multi-Language Support
Support for English, Swahili, Yoruba, Zulu, Amharic, and more African languages.
Speaker Diarization
Automatically identify and separate different speakers in your recordings.
AI Processing
Beyond transcription, our AI analyzes your content to extract meaningful insights:
- • Automatic Summarization: Get concise summaries of long recordings
- • Action Items: Extract tasks and to-dos mentioned in conversations
- • Key Topics: Identify main themes and topics discussed
- • Sentiment Analysis: Understand the tone and emotion in your content
Workflow Integration
Connect TaveStack with your existing tools for seamless workflow automation:
✓ Slack, Microsoft Teams, Discord
✓ Trello, Asana, Monday.com
✓ Google Drive, Dropbox, OneDrive
✓ Zapier for custom integrations
Offline Support
TaveStack works even when your internet connection is unreliable:
Offline Mode
Record and queue transcriptions offline. They'll automatically sync when you're back online.
API Reference
For Enterprise customers, TaveStack offers a comprehensive REST API for custom integrations.
Authentication
All API requests require authentication using an API key. Include your key in the Authorization header:
Authorization: Bearer YOUR_API_KEYEndpoints
POST /api/v1/transcribe
{
"file_url": "https://example.com/audio.mp3",
"language": "en",
"enable_diarization": true,
"callback_url": "https://yourapp.com/webhook"
}Submit an audio/video file for transcription. Returns a job ID for tracking.
GET /api/v1/transcriptions/:id
Response:
{
"id": "trans_123456",
"status": "completed",
"text": "Full transcription text...",
"speakers": [...],
"metadata": {...}
}Retrieve transcription results and metadata using the job ID.
POST /api/v1/analyze
{
"transcription_id": "trans_123456",
"features": ["summary", "action_items", "topics"]
}Generate AI-powered insights from your transcription.
Rate Limits
API rate limits vary by plan:
| Plan | Requests/Hour | Concurrent Jobs |
|---|---|---|
| Free | 10 | 1 |
| Professional | 100 | 5 |
| Enterprise | Custom | Custom |
Best Practices
Audio Quality
For the best transcription accuracy, follow these guidelines:
Use Quality Microphones
Invest in a good microphone to capture clear audio
Minimize Background Noise
Record in quiet environments when possible
Speak Clearly
Encourage participants to speak at a moderate pace
File Formats
TaveStack supports a wide range of audio and video formats:
Audio Formats
MP3, WAV, M4A, FLAC, OGG, AAC
Video Formats
MP4, MOV, AVI, WebM, MKV
File Size Limits
Free: 100MB | Professional: 2GB | Enterprise: Custom
Support & Resources
Need help? We're here for you with multiple support channels and resources.
Contact Support
📧 Email: support@tavestack.com
💬 Live Chat: Available Mon-Fri, 9AM-6PM EAT
📞 Phone: +254-XXX-XXXX (Enterprise only)
Community
🌐 Community Forum: community.tavestack.com
💡 Feature Requests: feedback.tavestack.com
📚 Blog: blog.tavestack.com
Service Level Agreements
Free: Community support, best effort response time
Professional: Priority email support, 24-hour response time
Enterprise: 24/7 dedicated support, 2-hour response time, dedicated account manager